Our Process

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1. Initial Appointment

We'll schedule an initial complimentary consultation appointment to meet with your drapery designer in your home or office. We will also email you a preliminary questionnaire to fill out before your appointment so that your drapery designer may bring samples to this appointment. During the meeting, she will work with you to select fabrics and any other components needed for your project, and will also take rough measurements of the windows you would like treated. For commercial projects, we will work with any builder, architect, project manager or designer involved in your project to ensure the window treatments adhere to the space’s overall design.

2. Proposal Approval

We will use the rough measurements taken by your drapery designer to create a proposal with pricing of your desired window treatments or other custom items for your review and approval. We will also research any code requirements, such as flame retardant or specially treated fabrics, that may need to be considered for certain commercial and condo spaces and will inform you of any changes that need to be made to your project based on this research. If the final proposal is to your liking and is approved, we will request a 70% deposit to schedule your project for manufacturing, with the remainder due after installation. Once we have received your deposit, we will schedule a professional measure appointment with one of our certified installers that will allow us to guarantee the fit of our products.

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3. Custom Specifications

For fully custom items like drapery and pillows, we will prepare and send custom specifications to show you a full-color diagram and specific manufacturing details for your finished project. This allows you to see a visual representation of your custom items, and to make any last-minute changes if needed before manufacturing begins. Once you have reviewed and approved your custom specifications, we will order all fabric, hardware, and any other items needed to manufacture your order.

4. Installation

As your projected installation date draws closer, we will schedule your installation appointment with the same certified installer that completed your measure. A member of our team will also be present at your installation to make sure that everything goes smoothly and that you are thrilled with your final results.